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Irax use a system called VNC SingleClick - this allows us to take control of your computer screen over the internet via a secure (encrypted link.) We can only do this at your explicit invitation.
In order to ensure that we can help you at any time, we are now operating version 2 of our SingleClick support system, which allows us to support you from a wider variety of locations (in fact from almost anywhere in the world!)
In the first instance please 'phone us for support. If we need to take control of your screen we will request you to download, save and run the file below.